Some Best Buy customers have yet to receive Pixel 7 and Pixel 7 pre-orders
A Best Buy customer who did not receive his pre-order emailed us to let us know what was going on. Not only did Best Buy reportedly keep affected customers in the dark about the situation, but this customer says that when he called the retailer’s customer service, he was pressured to cancel his pre-order. When Best Buy was asked why customers could simply order any phone online and many pre-orders were not fulfilled, Best Buy apparently could not provide a “satisfactory answer.”
Some Best Buy customers say they’re being pressured to cancel their Pixel 7 pre-orders and re-order online
Some Best Buy customers waiting for their pre-orders concluded that the retailer was trying to avoid having to give away some of the goodies it had promised consumers as an incentive to pre-order the phone, such as a 200 gift card. Canceling pre-orders would also allow Best Buy void exchange deals. BestBuy is believed to be planning to automatically cancel pre-orders that have not been shipped by November 1-2.
I received an email that morning saying my order was not ready and was being processed, and later that evening another email saying the order would be delayed for “a few days”. Yesterday, 3 minutes before midnight at 11:57 PM, I received another cancellation email. Today around 9am I spoke to Best Buy customer service via live chat. I was told to order again but the $200 e-gift card is no longer included. Very very bad pre-order experience!!”
Those who lose their pre-order status will not receive the promised $200 gift card
What other conclusion can be reached here? If all of these customers are correct, the retailer appears to be too eager to force those who pre-ordered the Pixel 7 and Pixel 7 Pro to cancel their pre-order and re-order through the website, thereby denying them the opportunity to receive the gift card. which they received promised.
Those who lost their $200 gift card may have no recourse, but those who lose the price they were promised to exchange can move their order to the Google Store if BestBuy cancels their preorder. This is a plan from one Best Buy customer with a handle Johnstrong. He writes: “By the way, if you CAN’T get the $200 card, I think you’d better go to Google right away. If Best Buy doesn’t cancel me, my trade-in will be $545… plus the card. If the $200 card gone, it will be just $545.
But I’m trading in a 512GB Pixel 6 Pro and Google would give me $600 for it in trade and they claim a turnaround of about 3 or 4 days if you order a P7 or P7P from them.”If BB refuses me, I think I’m ordering directly from Google.”