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Some Best Buy customers are seeing something fishy about their delayed Pixel 7 pre-orders


Some Best Buy customers were posting on the seller’s online forum of the delay which prevented them from receiving them Pixel 7 or Pixel 7 Pro advance order. Apparently, several customers who pre-ordered one of the new Pixel 7 models before October 13 still haven’t received their order, even though the phones are available for purchase on Best Buy’s website.

Some Best Buy customers have yet to receive Pixel 7 and Pixel 7 pre-orders

A Best Buy customer who did not receive his pre-order emailed us to let us know what was going on. Not only did Best Buy reportedly keep affected customers in the dark about the situation, but this customer says that when he called the retailer’s customer service, he was pressured to cancel his pre-order. When Best Buy was asked why customers could simply order any phone online and many pre-orders were not fulfilled, Best Buy apparently could not provide a “satisfactory answer.”

Some Best Buy customers waiting for their pre-orders concluded that the retailer was trying to avoid having to give away some of the goodies it had promised consumers as an incentive to pre-order the phone, such as a 200 gift card. Canceling pre-orders would also allow Best Buy void exchange deals. BestBuy is believed to be planning to automatically cancel pre-orders that have not been shipped by November 1-2.

Is this what is happening? Check out this Best Buy forum post from a customer with the pen hngo83: “Pre-ordered a day later after the announcement on October 7th, Friday. Chose pickup instead of delivery, I don’t like how most carriers handle packages. Expected delivery date was release day, Thursday, October 13th. .

I received an email that morning saying my order was not ready and was being processed, and later that evening another email saying the order would be delayed for “a few days”. Yesterday, 3 minutes before midnight at 11:57 PM, I received another cancellation email. Today around 9am I spoke to Best Buy customer service via live chat. I was told to order again but the $200 e-gift card is no longer included. Very very bad pre-order experience!!”

It also appears that Best Buy is not allowing those who haven’t pre-ordered the new Pixel handset to switch from in-store pickup to shipping, even though it lists a possible online shipping date. The option to select shipping as the preferred shipping method is “not available,” leaving these customers with only one option: cancel the previous order and place the order again. Of course, any promotional gifts associated with the pre-order will be cancelled.

Those who lose their pre-order status will not receive the promised $200 gift card

What other conclusion can be reached here? If all of these customers are correct, the retailer appears to be too eager to force those who pre-ordered the Pixel 7 and Pixel 7 Pro to cancel their pre-order and re-order through the website, thereby denying them the opportunity to receive the gift card. which they received promised.

Those who lost their $200 gift card may have no recourse, but those who lose the price they were promised to exchange can move their order to the Google Store if BestBuy cancels their preorder. This is a plan from one Best Buy customer with a handle Johnstrong. He writes: “By the way, if you CAN’T get the $200 card, I think you’d better go to Google right away. If Best Buy doesn’t cancel me, my trade-in will be $545… plus the card. If the $200 card gone, it will be just $545.

But I’m trading in a 512GB Pixel 6 Pro and Google would give me $600 for it in trade and they claim a turnaround of about 3 or 4 days if you order a P7 or P7P from them.”If BB refuses me, I think I’m ordering directly from Google.”

We hope to hear from Best Buy for comment and will update this story as necessary.

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